Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
Items purchased can be returned for a refund or exchange providing they are returned to us within 7 days in the same condition as purchased. Items must be in the original packaging with any tags / barcodes in place.Please note a refund will not be given on T-shirts or underwear (for hygiene reasons).
For returns and exchanges, you are responsible for carriage costs incurred getting goods returned to us. We would advise you to return any items back to us via an insured method of delivery for your protection. UK Orders: We will cover carriage cost to send replacement goods back to you.
International Orders: We will cover return postage up to £5.00. You will be required to cover costs exceeding this.
NOTE: We have a quality checking team to ensure your product leaves us in Perfect condition. Occasionally items may get damaged in transit. If we do miss a problem Report it to us within 72 hours of receipt. Any deliveries that arrive with packaging in an unsuitable condition, and appear to have been damaged in transit, should be signed for as 'damaged'. Any warranty faults on goods are treated as a separate case and are not affected. |
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| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |
